Shipping/Delivery
We ship by air freight.

We are not responsible for unforeseen delays and/or delays caused solely by the carrier, such as carrier delays, delays due to weather conditions, or international customs inspections.

Once shipped, we are not responsible for delivery delays.

Customers are responsible for any customs fees, import duties or taxes that may be imposed by the customs authorities of their country.

Delivery Time:
In general, our order processing time is 1 to 2 business days.

Orders in stock will be shipped the same day or the next day.

Standard delivery takes approximately 7 to 20 business days and is charged at a flat rate of $8.99.

Express delivery for businesses takes approximately 3 to 12 business days and is charged at a flat rate of $13.99.

Transit times may vary slightly depending on the destination country.

The delivery times above do not include order processing time.

Order Cancellation
Once an order/product has been shipped, it cannot be cancelled or modified.

Customers must wait for their order/product to arrive and sign for it before contacting our customer service team for assistance.

Orders that have not yet been shipped can be cancelled without any conditions.

Order Confirmation/Shipping/Delivery
Customers will receive an order confirmation email from us immediately after purchase, containing your delivery address and product information.

Once the customer receives this email, their purchase is considered successful.

After shipment, we will immediately send an order confirmation email to the email address provided in the customer's order information.

This email will include the carrier name, product information, tracking number, and tracking address.

For Consumers Only:
Avnvo sells and ships products only to end users. If we suspect that you are purchasing products for commercial or business purposes, that you are not a genuine customer, or that you are attempting to exercise your cancellation rights illegally, we will cancel your order.

We reserve the right to refuse or cancel your order.

In this case, Avnvo will inform the customer by email that their order has not been accepted and will refund the unaccepted order.

Taxes
The prices shown on the Avnvo website are exclusive of taxes, and we will not charge any taxes on orders.

However, we cannot guarantee whether your country's customs authorities will charge taxes on your order.

Customers are responsible for any customs fees, import duties or taxes that may be imposed by the customs authorities of their country.

Promotional Codes/Promotions
From time to time, we may offer promotional codes, promotions, holiday sales or special discounts targeting specific customer groups.

Promotional codes must be entered at checkout to be effective.

Attempts to add promotional codes after purchase or to contact customer service to request a refund of the price difference will not be accepted.

Contact Information
Customer Service Hours: 9:00 PM to 6:00 PM Greenwich Mean Time (GMT) +08:00

Our response time is typically around one hour during business hours. Responses outside of business hours will be received promptly the following day after business hours.

Email: service@avnvo.com