RETURNS
Our return policy lasts 30 days. If more than 30 days have passed since the date you signed your order after purchase.

Unfortunately, we cannot provide return/refund or exchange services.

All requests for returns or exchanges must be contacted with our customer service team in advance and be qualified.

Any item returned without prior notification will not be accepted.

To be eligible for return, your item must be unused and uninstalled and in the same condition as when you received it, and it must also be in its original packaging and contain all accessories.

If the returned items are defective or missing accessories or have man-made damage.

We reserve the right to reject your request for a return/refund or exchange.

We have a comprehensive quality inspection system.

We will check at least three times from the factory to delivery to guarantee the accuracy and high quality of the products we send.

Personalized products and gift cards are not returnable.

REFUND
Once we have received and checked your returned items, we will send an email to the mailbox reserved in your order to inform you that we have received your returned items, and we will also inform you of the approval or rejection of your refund.

If your refund request is approved, we will process your refund in a timely manner and automatically provide a refund to your original credit card or payment method within 5 business days.

After the refund has been successfully processed, a successful refund email will also be sent to inform the customer that we have successfully processed the refund for your order.

If your order includes additional shipping charges, such as expedited shipping charges, we will deduct the corresponding charges directly, and the refund amount will not include the original shipping cost of the order.

Your refund may take some time to be formally approved, which is usually announced in a timely manner.

If we inform you that the refund has not been posted more than one week after the successful refund, please contact your credit card company or PayPal to confirm the exact time the refund was posted.

If you still haven't received the refund and have contacted the bank or PayPal, please contact our customer service team for assistance, and we will take care of it properly for you.

EXCHANGE
If the items you receive are faulty or damaged, we will replace them free of charge, except for damage caused by human error.

We will determine whether it is necessary to replace parts or the entire item based on the evidence of defects or damage provided by you.

If we decide to replace the entire item, it must be unused and uninstalled, in the same condition as when you received it, and contain all accessories, and it must also be in the original packaging.

To be eligible for a replacement, please contact our customer service team to communicate your issues and provide evidence.

Customers can also choose to exchange goods directly, for example, if they find they prefer a certain product after receiving the goods.

We will choose to refund or charge the difference based on the price of the new items selected by the customer.

RETURN/EXCHANGE SHIPPING COSTS
The customer must bear the freight incurred when returning the goods.

If the exchange is caused by our reason, we will be responsible for the freight.

For example, we sent the wrong color/size/style.

We have a comprehensive quality inspection system.

We will check at least three times from the factory to delivery to guarantee the accuracy and high quality of the products we send.

Customers should carefully choose their preferred compatible style/color/size when purchasing.

Due to the customer's reason for the replacement, we will not bear the cost of shipping the replacement and reshipping, for example, the customer bought the wrong compatible size, or the customer selected the wrong color or item.

CONTACT INFORMATION
Customer service team working hours: GMT +08:00 - 21:00 - 18:00

Our standard response time is approximately one hour during business hours. If your inquiry is outside of business hours, we will respond promptly after work the following day.

If you do not receive a response in time, please be patient.

We will handle all customer issues properly, don't worry.

Email: contact@avnvo.com